Account Manager job in Australia AUD100k-120k/year
Job Description
Title:
Account Manager job
As an Account Manager, you’ll be responsible for a portfolio of existing customers. Utilizing your passion for technology and excellent customer service skills, you’ll create the ultimate experience and ensure our customers remain advocates.
Account Manager job
Responsibilities
Be accountable for nurturing and managing customer relationships by utilizing expertise in their business and companies products/services to foster ongoing relationship development, drive customer satisfaction, and contribute to portfolio growth.
Support the formulation and maintenance of assigned account/portfolio plans, including leading the account strategy to ensure customer portfolio retention and expansion.
Take ownership of customer relationships, promptly addressing queries and complaints, and escalating issues and risks to more experienced team members when needed, ensuring timely resolution and mediation.
Collaborate genuinely with colleagues, team members, and key stakeholders to identify and qualify leads, effectively managing the opportunity pipeline for a defined portfolio.
Assist in generating regular reports to monitor portfolio performance against predefined financial and customer targets.
Apply knowledge of business capabilities, market insights, and understanding of the client’s business strategy to identify fresh business opportunities and achieve revenue and sales objectives for a designated portfolio.
Actively contribute to customer initiatives (e.g., account planning sessions, campaign designs) that support strategic business opportunities, significantly influencing portfolio retention and growth.
Requirements
Proven relationship management experience with medium to large corporate customers.
Track record in either an MSP or telco/ICT services organization.
Benefits
Competitive package with additional uncapped commission structure.
Hybrid working and supportive of work-life balance.
Vendor-based learning to help you upskill and become accredited (Microsoft, Fortinet, Cisco, Telstra).
Join the team in local community social programs and company events.
Stability and career growth – many staff have reached the 10-year club!
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
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Superior People Recruitment are a leading Melbourne Employment Agency.
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