ICT Account Manager

June 4, 2023
NZD 90000 - NZD 100000 / year

Job Description

Job Title:

ICT Account Manager

We are looking for a ICT Account Manager

Work Location:

Auckland Region

Employment type:

Full time (minimum 40 hours/per week, Monday to Friday), Permanent role

Our pay:

$90,000 to $100,000 per annum

We are a company focused on people and technology. We’ve built an all-inclusive work environment and company culture spreading across three countries, New Zealand, India, and Ukraine. We pride ourselves in our design and development teams collaboration for building software, websites, and mobile apps for all different size businesses.

We are now looking for 2 ICT Account Manager to join our team.

The ideal candidate should have a bachelor degree or higher qualification in business or information technology, with professional training or have at least 5 years’ work experience within ICT industry.

Tasks for this role Includes:

  • Provide operational support to IQ Hive customers as needed
  • Manage and nurture customer accounts, building strong relationships to ensure customer satisfaction and retention
  • Act as a technical escalation point, providing prompt and effective resolution to customer issues and concerns
  • Collaborate with the technical team to understand product capabilities and provide technical guidance to customers
  • Conduct pre-sales activities, including product demonstrations, presentations, and proposal development
  • Identify and cultivate strategic partnerships with organizations in New Zealand and South Asia that can resell our SaaS-based services
  • Develop and execute business development strategies to expand market reach and drive revenue growth
  • Stay updated with industry trends, competitive landscape, and customer needs to identify new business opportunities
  • Collaborate with cross-functional teams, including marketing and product development, to ensure alignment and success in meeting business objectives
  • Prepare sales reports and forecasts for management team

The candidate should have:

  • Proven track record of successfully managing customer accounts and driving business growth.
  • Strong technical acumen and ability to understand complex technical concepts related to SaaS-based services.
  • Established network and connections within the ISP and telco industry, especially in the South Asia market, would be an added advantage.
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Strong business acumen and strategic thinking abilities.
  • Willingness to travel as needed to meet with customers and partners.

Our goal

is to inspire people more than managing them. We trust our teams to do what they think is best for us. In return, you will have this opportunity to gain more skills and techniques with our experienced team and improve your skills and way of working.

If you are interested in this role, please send through your CV and cover letter to: .

Applicants for this position should have NZ residence or a valid NZ work visa. Please tell us your visa status when applying for this role.


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