Call Center Remote Jobs in the United States

USA
February 16, 2023

Job Description

Call Center Remote Jobs in the United States – Apply for the latest Jobs in USA 2023. The call center quality assurance leader is responsible for the implementation and maintenance of quality assurance processes that provide support to the call center operations. The individual will collaborate with all departments to ensure compliance with customer service standards and corporate policies. The QA leader will review call recordings, evaluate customer interactions, provide feedback to agents and supervisors, create training materials, develop reporting metrics, and analyze trends. Community phone needs QA leaders for its call center for which boardofjobs is hiring candidates for $28 hourly salary package. Boardofjobs uploads the latest jobs around the world on daily basis to keep the jobseekers updated with new and current jobs. Candidates needs to apply for this job online. You can visit the further detail of the job below.

Job Position:

  • Call Center QA Leader

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Offered Salary:

  • $28 Hourly

Industry Type:

  • Call Center

Job Type:

  • Full-Time

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Benefits Offered:

  • Standard market-based salaries
  • Salaries increase with the passage of time and experience
  • Different types of allowances as per company policies and rules
  • Company provides incentives
  • Bonuses for extra and efficient services
  • Day offs
  • Holidays

Job Responsibilities / Duties:

  • Develop quality assurance procedures and standards for call center operations
  • Monitor call recordings and provide feedback to agents and supervisors on quality assurance criteria
  • Create scorecards, tracking reports, and other reports to monitor performance trends and generate actionable insights
  • Develop training materials for agents on topics related to quality assurance
  • Support the development of best practices that lead to improved service levels and customer satisfaction
  • Analyze customer surveys to identify areas of improvement in agent performance
  • Provide coaching, mentoring, and guidance on call center operations standards
  • Perform periodic audits of call center operations.

Apply Procedure:

  • Interested candidates need to apply online through the apply button on this page
  • The HR team of the company will contact the candidates after the scrutiny of your application
  • For more jobs, visit: https://boardofjobs.com/jobs/
Last date to apply:

10th of June 2023

Address:

Boston, United States of America

Location

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