Security Helpdesk Administrator job in USA USD90000-105000/year
Job Description
Job Title: Security Helpdesk Administrator
Reports to: Senior Manager, Security Engineering
Location: Goleta
The Role
Deckers Brands is looking for a talented individual to join our Information Security Team. The Security Helpdesk is the first line of support for end-user technical support related to Deckers Brands Information Security Ecosystem.
This individual will assist with reviewing tickets assigned to the security engineering team. The role will work closely with other Deckers Technology teams such as Security Operations, GRC, IT operations, and end-users.
This role is for a positive, outgoing individual with working knowledge of networks, servers, endpoint, Software, TCP/IP and with a desire to learn security. Troubleshooting and detail-oriented skills are a must for a successful candidate.
We celebrate diversity–of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Your Impact
The primary functions of this role, include but are not limited to:
- Review and resolve ticket in ServiceNow Assigned to the team
- Create, access, and deploy rules in security devices.
- Troubleshoot endpoint problems related to security software.
- Work closely with security vendors and the engineering team as an escalation path.
- Analyze and assess incidents and escalate to security resources or appropriate internal personnel for additional assistance, in accordance with Triage and Incident Response procedures.
- Provide our Employees and Partners with excellent Remote Technical Support
- Provide tailored troubleshooting, configuration guidance, and best practices.
- Manage support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system
- Ensure that every customer interaction with Information Security is exceptional
- Proactively manage a queue of support tickets
- Identify, troubleshoot, and quickly resolve technical issues via phone and email
- Maintain a high level of professionalism with customers and work to establish a positive rapport during each interaction
- Availability to work extended hours, as needed.
- As time permits support engineering team with other tasks
Who You Are
-Detail oriented individual with experience in helpdesk support and a desire to learn more about Information Security.
-Great communication skills and with a focus in customer service.
-Great attitude and strong work ethic
-Ability to work remote
We’d love to hear from people with
- A positive outgoing individual, with two to three years helpdesk experience or a 4 year degree in Computer Science.
- A strong desire to learn, try new things, take chances, and push yourself outside your comfort zone.
- Excellent technical troubleshooting skills of in-depth IT and Security issues; ability to learn new technologies in-depth; work and solve problems independently while presenting confidence & professionalism.
- Great attitude and strong work ethic
What We’ll Give You
- Competitive Pay and Bonuses – We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
- Financial Planning and wellbeing – No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
- Time away from work – Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
- Extras, discounts and perks – Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
- Growth and Development – Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
- Health and Wellness – There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
$90,000 – $105,000
The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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