Customer Success Manager job in the USA

Manager
USA
March 19, 2023
USD 167529 - USD 167529 / year
Full Time

Job Description

Customer Success Manager job in the United States. Diligent Technologies is a private company. The company currently specializes in the Staffing and Recruiting area. They are seeking talented candidates for the position of Customer Success Manager. candidates must hold experience in a similar field. Additional details related to the job are shown below.

Position

Customer Success Manager

Salary    

The salary package offered by the firm for this position is $167,529 per year.

Role of a Customer Success Manager

Some of the important duties of this position are as follows.

  • Partner with other teams such as Sales, Implementation Consultant, and Customer Education post-sales to implement products and solutions
  • Act as a business partner to our customers by learning their business model, then partnering with them to set outcomes and measure objectives
  • Leverage client usage and industry metrics to obtain insights and best practices that drive customer engagement and product adoption.
  • Deliver scalable programs such as webinars to drive continued product adoption and ongoing engagement with our customers.
  • Cross-sell new products to existing customers
  • Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base

Benefits

  • great atmosphere and comfortable working conditions
  • growth opportunities
  • Attractive salary.

Eligibility Criteria

Interested persons should have the knowledge and experience in these

  • 2+ years of experience managing a portfolio of B2B business, either in Customer Success, Account Management, or Consulting role
  • Understand customer business goals, identify potential issues, and develop solutions that ensure customer happiness
  • Ability to drive initiatives by collaboratively working across teams (Product Management, Sales, Engineering) and structuring approaches to new opportunities

Last Date for Applying

The final date to apply for this position is 15 June 2023

How to Apply

  • Interested Candidates can apply by clicking on apply button.
  • For further job updates please check out our website at boardofjobs.com
  • Applicants should apply with complete papers associated with the job position to evade obscurity. Carefully fill out the application form so that, the firm can access you and your application is not left out.
  • The firm will call the shortlisted candidates.

Job Location

 This job is provided by a firm located in Santa Clara, CA United States.

Location

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