Core Capabilities Manager – Telecom Domain

April 4, 2023

Job Description

Job Description:

Core Capabilities Manager-

  • At least 7-8years experience
  • as experience with BSS, Customer R/S Mgt System, Product cataloguing, bill/charging
  • The Manager for Core capabilities within the transformation team is responsible for defining & creating capabilities within the IT/BSS/Network stack. The role is responsible for converting high level business use cases & requirements into realizable capabilities that can be rapidly & accurately deployed within the technical environment. The role is aligned to work very closely with business/product owners within all functions of the Consumer Business Group on one hand and the SH IS/Network team on the other hand.
  • The role sits within the “Capabilities for Digital, Core & Culture” unit of the CBG Transformation team.


Key Results Area

Functional Accountabilities

  • Conceptualize & design capabilities that can be implemented across BSS/Network landscape in a Telco environment for the Consumer LOB
  • Create capabilities using Cloud-based technologies including Hyperscaler, Kubernetes, Helm charts, Openstack, VMware, Ansible, Playbooks and Containers
  • Provide guidance and assistance from a BSS/Network Technology perspective to all functions within the Consumer LOB to ensure proper alignment with existing stack
  • Support institutionalization (adherence to defined goals) of new system capabilities and interfaces to improve alignment with business requirements and use cases
  • Assist in creating the right set of capabilities for BSS transformations with clear emphasis on long term goals and strategies

Stakeholder management

  • Ensure close alignment with product/business owners to creation of smart capabilities on BSS/Network stack
  • Align & partner with IS/Network functions to ensure smooth transitioning of capabilities towards the technical domain
  • Closely engage with PMO team within the Transformation function for Program & RFx related activities

Vendor Management

  • Actively engage with multiple vendors that are incumbent within the client environment from a transformation perspective
  • Manage RFx processes from a capabilities perspective to ensure expected outcome is achieved
  • Assist PMO team during the delivery process. Ensure delivery reflects the expected set of results


The 5 main KPI’s are as follows, all of which will have yearly targets within the AOP

  • Time to Market for capabilities developed within the existing stack
  • Quality of products created
  • Stakeholder management
  • Standardizations created within the stack to meet business requirements


  • End to end understanding & experience in BSS/IT environments specializing in Consumer LOB
  • Strong understanding of BSS stack required to meet Digital KPIs
  • Hands-on experience in vendor and partner management
  • Experience in conducting RFx’s or similar processes from inception to completion
  • Good understanding & experience of transformational processes such as AGILE, DevOps, CI/CD pipeline etc.
  • Job specific technical skills Hands-on knowledge of BSS & Digital Tech Stack
  • AGILE, DevOps, CI/CD

.Apply here


Related Jobs

SGD 2500 - SGD 2500 / month
SGD 1800 - SGD 2000 / month
SGD 2900 - SGD 2900 / month